If we are unable to resolve your complaint, the Legal Ombudsman can help.
Please note that you must take your complaint to the Legal Ombudsman:
a) within six months of receiving a final response from your complaint; and
b) no more than six years from the date of act/omission; or
c) no more than three years from when you should reasonably have known there was a cause for complaint.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve things with us. If you would like more information about the Lega lOmbudsman, please contact:
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Phone: 0300 555 0333